Salesforce Business Analyst
The Salesforce Business Analyst reviews, analyzes and evaluates complex processes, systems and user needs for planned projects involving Saleforce CRM and other sales tools. This position documents business requirements and generates associated business solutions that accomplish Meredith’s needs. The Salesforce Business Analyst assists the IT staff in understanding the operational needs for both automated and manual solutions to business processes. This position also acts as the functional subject matter expert, Salesforce technical support lead, and performs some Salesforce System Administrator tasks.
Essential Job Functions
40%
- Collaborates with business users to gather all requirements to prepare business specifications. Translates requirements into business functionality.
- Documents workflows and results of business analysis and obtains sign-off from users on specifications.
- Assists the application development team in translating application functionality into application architecture and technical specifications.
- Communicates the business strategies, goals, and needs to the application development team and serves as business interface to manage expectations.
- Designs and executes test plans to ensure business requirements and functional specifications meet objectives.
- Understands business processes and workflows and identifies necessary changes to these. Recommends solution improvements to the business.
- Documents and communicates procedures and usage recommendations to ensure adoption.
- Conducts training sessions to implement new or improved systems and procedures.
- Evaluates and understands applications that can be used to improve business process and workflow.
- Complete assigned project deliverables according to project plan and expected quality.
30%
- Provides technical knowledge to ensure efficient design, development and implementation of processes and systems.
- Collaborates with Salesforce developers on complex business solutions.
- Leads meetings for purposes of presentations, reviews, approvals, etc.
- Understands the long-term business objectives and suggests strategies to meet those objectives. Introduces innovation to business processes through technology if appropriate.
- Collaborates with the business to create vision and prioritize business objectives.
30%
- Provides application support and technical resolutions to system issues.
- Communicates to stakeholders regarding functional procedures
- Monitors Corporate objectives to understand the business drivers.
- Provides guidance and knowledge transfer to other team members.
- Provide support of business unit outside of business hours as needed.
- Provides administrative support to users by resolving helpdesk tickets, report writing.
Minimum Qualifications and Job Requirements | All must be met to be considered.
Education:
Bachelor’s Degree in Business or MIS disciplines preferred
Experience:
3 years of experience working as a Business Analyst, Superuser, or other technical capacity understanding, documenting, and communicating business requirements.
Required:
Ability to express complex technical concepts effectively, both verbally and in writing.
Excellent troubleshooting, analysis, and problem-solving skills
Ability to work well with people from different disciplines with varying degrees of technical knowledge.
Must be highly-motivated, self-directed and have ability to handle multiple tasks/projects simultaneously.
Excellent written and verbal communication
Excellent direct customer contact skills.
Excellent presentation and facilitation skills.
Ability to work in a fast-paced, team-oriented environment
Preferred:
Prior experience with Salesforce CRM preferred.
Basic Knowledge in BI / Report writing tools e.g. Microstrategy.
Salesforce Administrator Certification a plus.
% Travel Required (Approximate): Less than 5%