Community Operations Specialist

HERE'S WHAT YOU'LL DO:

• Resolve support issues with external and internal stakeholders that will help drive our customer experience to the next level
• Help users understand how to use our platform and handle sensitive, complex user-facing issues on the platform
• Manage real-time operations and resolve urgent issues for gigs on the Instawork platform to provide our Partners and Professionals a positive experience before and during their gigs
• Communicate proactively with Professionals and Partners to ensure all of their day of needs are met
• Proactively engage with Professionals to create moments of delight
• Identify opportunities to improve our workflow and product
• Learn and master multiple internal systems

HERE'S WHAT WE'RE LOOKING FOR:

• Flexible availability and scheduling - work schedule may require early mornings, evenings and/or weekends 
• Good organizational and time management skills with the flexibility to reprioritize as necessary
• Adhere to company policies, procedures, culture, and business values
• Ability to thrive in a fast-paced environment
• Enthusiastic and positive attitude with a strong customer empathy and care for our customers
• Excellent communication skills (written and verbal)
• Bilingual English/Spanish is a plus

INSTAWORK VALUES:

• Bias for Action -- We practice high-velocity decision-making, despite encountering ambiguity frequently.
• Act Like an Owner -- We have a strong ownership mentality, because of this, we work smart, hard, and long. Every person on the team has the potential to have a large impact.
• Always Be Learning -- We learn rapidly and eagerly, from different teams within and outside the company. Respectful debate makes our organization stronger.
• Empathy, Trust, Candor -- Being empathetic to our users and each other helps build trust in our community and company, and fosters successful decision-making.