Relationship Management Associate

The incumbent will provide assistance in market research, customer service monitoring and expansion, market assessment, and SWIFT related maintenance and requests. S/he will also carry out BSA/KYC duties for customer or non-customer relationships by performing due diligence reviews, preparing reports, and ensuring the compliance at all stages of the Customer Lifecycle.

Business Development and Account Management

·        Assist with market research and identify business opportunities

·        Conduct sales calls to financial institutions in US/North America/China to establish correspondent banking relationships

·        Follow up with financial institutions and approach banks for business opportunities

·        Maintain regular contact with customers and look for opportunities to deliver added value to the existing customer base

·        Respond to customer inquiries in a timely manner and coordinate with other departments as needed

·        Monitor customers’ account balance on an ongoing basis and prepare account balance trends

·        Review customers’ credit data and analyze financial ratio, spreadsheets, and cash flow worksheets to evaluate the riskiness in customer relationships

·        Identify costs and risks associated with accounts and prepare plans to mitigate

·        Organize events, seminars, conferences, receptions and exhibitions to promote the Bank’s brand and business

·        Identify business trends that may impact the business, and prepare marketing materials in accordance with the Bank policies, procedures and regulatory requirements

·        Assist with the development of new product projects

·        Maintain and create new customer profiles in related system

·        Manage accurate recordkeeping of assigned customers for up-to-date documentations

Compliance

·        Perform due diligence reviews (e.g. CDD, EDD) on new customers/noncustomer and monthly screenings, report any unusual activity

·        Prepare routine and ad-hoc reports

·        Conduct site visits to build relationship with clients and to fulfill due diligence requirements

·        Conduct due diligence reviews including sanctions/PEP/Negative News screening on assigned accounts

·        Conduct annual and periodic refresh reviews on assigned accounts to ensure compliance with regulatory requirements

·        Continuously monitor assigned accounts and follow up with customers about their transactions

·        Ensure transactions are in compliance with Bank policies, procedures and regulatory requirements

·        Review and validate USA Patriot Act certifications / re-certifications

·        Conduct legal and compliance research and provide summary report

·        Process authenticate and revoke RMA keys as per other business request

·        Assist BSA officer regarding tasks or matters from Legal and Compliance Department

·        Bachelor’s degree in Finance, Economics, Business Administration, Risk Management or Law is required

·        1 - 3 years of  compliance risk management and/or relationship management and/or financial analysis experience in banking or financial service industry

·        Knowledge of banking products and services, as well as regulatory and compliance required

·        Bilingual capability in Mandarin is highly preferred