Broadband Program Manager
DISH offers the best in class TV service and offers Internet through DISH’s Alliance Group Broadband Partners. Access to reliable Internet service is vital to consumers. When used in conjunction with DISH TV service it enables industry leading technology and advanced features that customers love. The Alliance Management team is responsible for working across the enterprise and the industry to build and support our Alliance Group Broadband partners and products. These partnerships enable DISH to offer the best Internet available and enables our partners to access and offer best in class TV service. As a Broadband Program Manager for the Alliance Management team, you will serve as the internal and external champion for our Broadband partners, products and services. Your efforts will be critical to achieve our goals of offering the best Internet available, driving savings, efficiencies, and incremental DISH TV and Sling activations.
Primary duties and responsibilities include:
- To drive business results the Program Manager will provide a roadmap with recommendations to management. This includes the launch of new partners, features, products and services to enhance DISH’s customer and agent experience.
- Oversee the planning, development, design, and implementation of assigned program or product launch across internal and external development teams (IT, operations, retention, sales, marketing, customer support and fulfillment).
- Monitor product performance and stability and outline corrective measures as needed.
- Document and optimize operations and workflows to improve efficiency and customer experience.
- Analyze and synthesize business and operational data into actionable items.
- Manage and grow partner relationships to ensure roadmap requirements are met.
- Communicate with all areas and levels of the company as well as with external partners and vendors.