Ecommerce Optimization & Program Manager
The Opportunity
We are looking for an Ecommerce Optimization & Program Manager to identify opportunities, risks and make business recommendations to maximize our site performance. You will serve as a project liaison and business representative for development requests, platform updates and educates the ecommerce team in tools available through third party vendors. In this role, you will be responsible for analyzing data related to site performance & health, suggest & action priorities with our technology & testing partnerships within the organization. This team’s primary goals is to improve our website’s performance and allow visitors convert into customers.This role is hybrid where you will come into the office few days a quarter and work the remainder from home. Relocation assistance to St Pete, FL provided to selected candidates.
Who We Are
Keeping millions of global customers engaged through entertainment 24 hours a day, seven days a week takes the insight, intelligence and ingenuity of a switched-on global information technology team. We are HSN and we continue to expand on-line, on-air, and through mobile. Always on, And on a mission to change the way the world shops.
Your Impact
- Represent needs and preferences of ecommerce team in conversations related to technology prioritization, capabilities and testing.
- Serve as a representative for Digital with Product Management and IT; managing intake process for IT areas of focus for future tech implementations, pilots, tests and programs
- Identify and manage dependencies between other active and proposed projects, priorities and programs to effectively prioritize highest business value return.
- Translate & maintain digital strategies with business counterparts for effective IT prioritization of capabilities/deliveries.
- Represent needs of eCommerce team and makes proactive suggestions to keep pipeline of business testing moving forward
- Act as primary point of contact with Internal IT, 3rd parties or internal service organizations including Marketing, Content / Creative, Testing, Analytics, Finance and IT on behalf of Digital Organization.
- Collaborate with Business Analytics & Execution Manager in on-going program governance for intake & prioritization across Value Streams for key initiatives.
- Influence and collaborate within ecommerce Optimization, All Play & Homepage teams and cross-functionally to drive most progress out of tech work requested.
What You Bring
- Bachelor’s Degree in Business, Analytics, IT or related field or equivalent experience; Masters preferred.
- 5 plus years in Retail/ Ecommerce industry where reporting and analytical experience were heavily leveraged
- Demonstrated solid working knowledge & understanding of the Product/IT domain.
- Experience with Tableau is highly preferred.
- Understanding of the tools & techniques used in Product discovery.
- Strong understanding of the retail and merchandising and pricing model
- Excellent PC skills with a sound knowledge of database, analytical tools and spreadsheet software.