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2023 Management Development Program - UX/Employee Guided Servicing

DEPARTMENT DESCRIPTION:
Employee Guided Services supports our Retail Banking division through planning, development, and the implementation of projects. Our team makes a direct impact by formulating strategies that improve customer experience, empower employees, and help achieve operating efficiency.
 
DUTIES/RESPONSIBILITIES:
This entry level Product Owner role provides the opportunity to work directly with other Product Owners to understand the detailed workings of the M&T Bank Consumer Agile Program, our products, and agile way of working. This role will begin to elicit customer and stakeholder feedback, requirements, and analyze customer needs to inform product enhancements. You’ll initially serve as a support role within the consumer servicing, maintenance, & money movement arena across a specific product or group of products, with a focus on learning the ins-and-outs of those products as well as how we manage them. Some specific areas of focus may be closing feature or experience gaps, identifying opportunities to meet and exceed customer needs, and improving system stability and performance – with the goal of becoming an Agile Product Owner. Your responsibilities will include:
  • Represent the voice of the customer within the team and convey story details to the team; make autonomous decisions quickly and thoughtfully to move delivery forward in alignment with overall product vision and strategy
  • Dig into problems, perform analysis applying our Balance Breakthrough Model, making data-driven decisions and share findings with business and technology teams
  • Learn how to write and break down user stories with supporting acceptance criteria
  • Learn how to manage the agreed-upon backlog priority for each sprint and product increment
  • Assist in the creation and upkeep of documentation to ensure that all practices and processes are followed
  • Learn to utilize data on features and user behavior to assist in user story creation and analysis.
  • Leverage all types of requirements modeling/visualizations/journey mapping to ensure full understanding of the ‘What’ to the delivery team.
  • Bridge the gaps between technical needs and the requirements of our users so that innovative and exciting solutions are delivered to the customer
 
BASIC QUALIFICATIONS:
·      Bachelor’s Degree (or Master’s) candidate with a cumulative GPA of 3.0 or above
·      Work visa sponsorship not offered for this role
IDEAL QUALIFICATIONS:
·      Bachelor’s Degree (or Master’s) candidate with a concertation in Business, and a demonstrated curiosity in software and technology, and agile methodology
·      Passion for customer service and building solutions
·      Self-motivated and capable of managing multiple priorities and tasks, analytical with a high attention to detail
·      Ability to work in a highly collaborative environment
·      Exceptional organizational skills with an attention to detail
·      Creative and efficient in working with a team to propose solutions to complex, time critical problems

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.