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Account Lifecycle Analyst

Hired by Matrix
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Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is the group for you!  
Working with some of the US’ premier Fortune 500 companies, we excel at connecting candidates with positive cultures and dynamic teams. We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.  
Hired by Matrix has provided talent solutions to enhance organizations’ team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare. 
At-a-Glance: 
Are you ready to build your career by joining a multi-national industrial manufacturing company? If so, our client is hiring an Account Lifecycle Analyst!  

In this role, you will manage a territory’s, customers', or service clients' asset records for the lifecycle of the contract to ensure maximum revenue recognition and customer satisfaction. The ideal candidate brings project management and process improvement skills. While this position does not require the ability to program robotic processes, it requires an understanding of how RPA’s work to be able to analyze and problem-solve system performance.

What You'll Do:
  • Own the order-to-invoice relationship with external customers for asset, service contract, and T&M events.
  • Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices.
  • Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory.
  • Ensure accuracy of books and records.
  • In conjunction with the RPA processes, identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements.
  • Analyze data and formulate findings in PowerBI dashboards to drive process improvement.
  • Partner with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis.
  • Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies.
  • Participate in roll-out, training and communication of process improvements and projects.
  • Write detailed business requirements documents.
  • Execute Proof of Concept (PoCs) and Proof of Value (POVs).
  • Identify and apply innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc.
  • Develop solid understanding of IT landscape and ability to comprehend/translate IT infrastructure.
  • Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.
Skills & Experience You Bring:
  • Proficient with MS Office tools (Excel required; PowerApps preferred).
  • SAP experience preferred.
  • Experience with business process improvement, digitalization, or similar functions.
  • Demonstrated understanding of basic accounting and finance principles.
  • Ability to work with business analytics tools, conduct data analysis and recommend solutions.
  • Ability to evaluate and support implementation of new tools.
  • Ability to work with all levels of the organization.
  • Strong change management capability.
Preferred Education:
  • BS/BA in business or related fields preferred.
Approx. Duration: 5 months. 
Get in Touch: 
We want to hear from you! If you think you’d be a good match, submit your resume and reach out to Anjali at 773.828.6606 to learn more. 
 
Who We Are 
Hired by Matrix, Inc. is a full-service staffing firm specializing in the IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing industries. Since 1986, we have enriched our candidates' and clients' lives with exciting job opportunities and outstanding staffing services. Our rich history and dedication to quality distinguish us from other staffing agencies, and they have fueled our success for over 30 years. We are also a proud certified Woman-Owned Business Enterprise (WBE).   
Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year.  
Hired by Matrix is also an Equal Opportunity Employer and proudly WBENC and WOSB Certified.  
We want to match you with the right job, so let's work together to find your #MatrixMatch!  
Connect with us on LinkedIn today and learn more about how HbM can change your career: https://www.linkedin.com/company/hired-by-matrix-inc/